Who We Are
Fintech Souls is an AI-powered finance technology company headquartered in Pakistan. We operate globally, with clients in the USA, EU, GCC, Pakistan, Singapore, and Australia.
We build AI-first platforms for ERP, automation, computer vision, and financial systems integration, serving regulated industries and data-sensitive environments.
What Information We Collect
We collect and process the following categories of personal data:
|
Contact Information |
Name, work email, company name (collected via contact forms, demo bookings) |
|
Technical Data |
IP address, browser type, operating system, server logs |
|
Analytics |
Usage patterns, page interactions, collected via Google Analytics 4 (GA4) |
|
Call/Meeting Records |
Optional demo calls may be recorded (with your consent) for service and training purposes |
We do not collect or store raw video footage from any client site. Our AI products operate entirely on edge, ensuring no personal video data is streamed to or stored by Fintech Souls’ servers.
How We Use Your Data
We use your personal data for the following purposes:
- To respond to contact inquiries and demo requests.
- To schedule and conduct product demos.
- To onboard and support you as a customer.
- To issue invoices and manage payments.
- To analyse service usage and improve our products.
- To develop and fine-tune AI models using anonymised, non-personal metadata.
- To comply with legal obligations in the regions where we operate.
Legal Bases for Processing (GDPR)
We rely on the following legal grounds:
|
Responding to inquiries |
Legitimate interest |
|
Contract performance |
Necessary for the performance of the contract |
|
Marketing emails (where opted in) |
Consent |
|
Anonymised model improvement |
Legitimate interest |
|
Legal or regulatory compliance |
Legal obligation |
Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, including:
- Form submissions: up to 2 years
- Demo recordings: up to 6 months (unless you request earlier deletion)
- Billing and legal records: up to 7 years (as required by law)
- Server logs: up to 90 days
- GA4 analytics data: subject to default retention (up to 14 months)
Cookies and Analytics
We use Google Analytics 4 to understand site usage and improve our user experience. GA4 uses cookies and event tracking. You can opt out of analytics cookies at any time via browser settings or cookie consent tools.
|
Cookie Type |
Purpose |
|
Analytics |
Track engagement, time on page, bounce rate |
|
Session |
Maintain login and form sessions (if applicable) |
Your Rights (GDPR / CCPA)
If you are located in the EU, UK, or California, you have rights over your personal data:
- Access – See what data we hold about you
- Correction – Fix inaccurate or incomplete information
- Deletion – Request erasure of your data (“right to be forgotten”)
- Restriction – Ask us to limit processing
- Objection – Object to data usage based on legitimate interest
- Data portability – Receive your data in a structured format
- Non-discrimination – You will not be treated differently for exercising your rights (CCPA)
To exercise any of these rights, email privacy@fintechsouls.com.
International Data Transfers
We may process or store your data in jurisdictions outside your home country, including the United States, Pakistan, and the UAE.
Where applicable, we rely on:
- Standard Contractual Clauses (SCCs)
- Processor agreements with adequate safeguards
We comply with local data handling regulations, including the Personal Data Protection Bill (Pakistan) and UAE Federal Law No. 45 of 2021 on personal data protection.
Data Security
We apply technical and organizational safeguards to protect your data, including:
- Encrypted transmission via HTTPS
- Role-based system access
- Routine platform patching
- Activity logs and audit trails
- Edge-processing for AI features—no video storage, no cloud streaming
Changes to this Policy
We may update this policy from time to time to reflect changes in our operations or legal obligations. Material changes will be communicated via email or website banner.
Latest revision: June 23, 2025
Contact Us
To ask a question, file a complaint, or exercise your rights:
- Data Protection Officer (DPO)
Email: info@fintechsouls.co.uk
