Working Hours: Monday - Friday, 10am - 05pm
Keep your system running. Keep your team focused.
Whether you're running NetSuite, Odoo, SAP B1, or Zoho, your ERP system never sleeps—and neither do its users. But internal teams often lack the bandwidth to handle user tickets, config changes, or troubleshooting requests.
Fintech Souls provides responsive, expert-managed ERP support that keeps your platform aligned, your users trained, and your finance ops flowing.
Fixes are fast. Configs are clean. Users stay productive.
Why Support Breaks Down
Even well-implemented ERPs start to wobble when:
There’s no dedicated admin to manage updates or permissions
Tickets go unresolved—or worse, unreported.
Dashboards break, and reports stop reflecting reality.
Workflow tweaks never get implemente.d
New hires can’t use the system without interrupting your core te.am
That’s where we come in—an expert ERP help desk you don’t have to build yourself.
What We Offer
Fintech Souls delivers structured, SLA-driven support backed by real ERP and finance expertise.
Here’s what’s included:
Ticket-Based Support
We run a dedicated ERP ticketing portal with SLA-backed response and resolution timelines.
Config & Workflow Changes
From approval routing to field logic to GL mappings—when your business evolves, your system should too.
Reports & Dashboards
We troubleshoot report errors, fix filters, and rebuild dashboards when performance or logic breaks.
User Admin & SOPs
We handle new user setup, deactivation, and permissions—all backed by updated SOPs.
Health Reviews & Advisory
Quarterly check-ins ensure your ERP stays aligned with the org structure, reporting needs, and user feedback.
Sample Ticket Types We Handle
We triage, track, and close every ticket, so issues don’t fall through the cracks.
Platforms We Support
- NetSuite
- Odoo
- SAP Business One
- Zoho Books
- QuickBooks Enterprise
- SQL-based ERP systems
We don’t just handle tickets—we understand your platform inside-out, including the reporting, automation, and accounting dependencies tied to every change.
Frequently Asked Questions
Ticket portal access, config/admin support, report troubleshooting, user onboarding / offboarding, and quarterly ERP reviews.
We follow SLA-based support tiers. Critical issues get acknowledged within hours; standard tickets are resolved in 1–3 business days, depending on complexity.
Yes—we review your system architecture during onboarding and scope ongoing support for extensions and integrations.
Absolutely. We’re a flexible partner that complements your internal resources, not replaces them.
We’ll build them as we go. Every config change or support task comes with notes and optional SOP updates.
Yes—our support desk plugs directly into our broader ERP, automation, and finance services.
Book a Support Assessment
Let’s review your ERP platform, team size, and support needs.
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